Frequently Asked Questions
Please refer below for any concerns you may have, if not feel free to contact us for further enquiries.
Input 110-250V, Output 12V; this voltage is suitable world-wide.
Yes! As confident as we are in our products, at Custom LED Signs we will still provide you a 4-year warranty for your reassurance.
A cloth and alcohol will do the trick!
There is no limit to the number of letters in a sign; we will customise your sign—in any shape or form— upon your request. You can contact us for more information, we will be happy to help you!
Your custom LED sign will be delivered to you in a secure package by express (DHL), flight or sea.
DHL will take 3-4 days, by flight is 6-8 days and by sea it will be 30-35 days. Please also take into consideration the time it will take to assemble your custom sign after the design approval; the assembling of the custom LED sign will take 14-28 days. If you are in a hurry to make and receive your sign, additional charges may apply.
Should this occur, we will gladly send a replacement.
If the final product is not created accordingly to the approved custom design, we will adjust or replace it without charge. However, if you have missed a mistake on the design plan or you have changed your mind, we can still provide arrangements to amend or replace your sign—charges may apply.
Yes; Australia is only one large market with many of our satisfied clients, but we answer to the rest of the world too!